It’s no secret that the key to field service success is delivering service excellence. Today’s tech-savvy and connected customers value their time, demanding immediacy and convenience from their field service providers. The quicker and more efficiently a field service organisation solves their problem, the better.
To keep pace with customer expectations and remain competitive, field service organisations need to strategically embrace new tools and technologies that can help them deliver the speed and precision that customers demand.
The Internet of Things (IoT) is emerging as one such technology, promising a powerful foundation for field service organisations looking to increase efficiencies, profits, and customer satisfaction.
With any groundbreaking technology, however, come misconceptions, and the Internet of Things is no exception. This eBook will address four of the most common IoT myths, and discuss what field service organisations need to keep in mind when evaluating the IoT for their business and for their customers.
Internet of Business says: This content has been provided by Hitachi, and not by our independent editorial team.