As Head of the Global Innovation Lab for QBE Insurance Group, Ted supports the global markets that QBE operates in by exploring how the latest technologies can drive growth, improve efficiency and build stronger partnerships with our customers. Ted’s accountability include establishing partnerships in a variety of areas including academic and start-up communities and overseeing the Group Digital Innovation Lab which provides QBE with the capacity, resources and skills needed to effectively experiment with emerging technologies.
Paul Smith is the chief operating officer at Journey, a new startup designing insurance solutions for the sharing economy. Responsibility areas include building a differentiated digital customer experience, designing and implementing product solutions and systems, analytics, claims oversight and financial functions. Prior to Journey, Paul held the Head of Claims Innovation position at Liberty Mutual and served as the VP Operations & Analytics with Direct General Insurance. He also mentored startups at MassChallenge, and spent the earlier part of his career both in private equity and the online travel industry.
Philip L. Schwartz is the Chief Global Architect for Insurance in the IBM Internet of Things division. The role of his team is to drive the creation of global common architectures and solutions across IBM to support customer needs. He is a senior IT professional with deep experience in the areas of financial services, strategic management of data, data architecture, messaging, design, performance, systems programming, development, IoT, cognitive computing and analytics. He is a frequent presenter at industry and technology conferences. He holds three patents for the design FSS systems. His prior position at IBM was the Financial Services Sector CTO, under IBM Analytics. Before joining IBM he was a First VP at Pershing, DLJ.
Rob serves as Managing Director for Commercial Strategy and Innovation, AIG Commercial. This newly formed group helps AIG define, articulate, and drive AIG’s most strategic Commercial business priorities. At present the group is working across AIG to realize opportunities presented by the Internet of Things and Sharing Economy.
Rob joined AIG in January 2012 as Head of Communications for Casualty. He added communications responsibility for three additional business units: Property, Specialty, and Multinational in the next three years. Rob’s work crafting AIG’s “innovation” narrative including first-ever presence at the Consumer Electronics Show, several whitepapers and investment in an industrial wearables company led to his latest assignment.
Prior to joining AIG, Rob spent seven years with the Motion Picture Association of America (MPAA), based in Washington, Los Angeles, and Seoul, leaving in 2010 as Director of Global Strategic Planning and Communications. From 2009-2011, Rob was Director of External Affairs for the Ronald Reagan Presidential Foundation where he planned and managed a global campaign to honor the 100th birthday of America’s 40th President. The effort that included a $15 Million sponsorship with GE, statue dedications and street namings in Prague, London, Moscow, Krakow, and Budapest earned the 2012 PR Week “Campaign of The Year.”
A lawyer by training, Rob earned his BA and JD from Georgetown University. He has written speeches for Afghan President Hamid Karzai, US President George W Bush, and Mongolian President, Elbegdorj Tsakhia. He sits on the Board of Directors for the Bellwether Forum, Silicon Valley Insurance Accelerator, and Together for Safer Roads – a private sector non-profit he helped create for AIG in partnership with peers at Facebook, Walmart, and IBM.
Brooks Tingle is Senior Vice President, Marketing and Strategy, for John Hancock Insurance — Manulife Financial’s U.S. Insurance Division. In addition to leading all of John Hancock’s insurance marketing activities, Mr. Tingle is charged with developing and implementing John Hancock’s market expansion strategy.
Mr. Tingle is driving the modernization of the company’s marketing function through initiatives such as an ambitious digital strategy, the build out of a strong advanced analytics team, sharpened focus on customer experience/engagement, and channel expansion. Much of his focus is on innovation to enhance the relevance and attractiveness of insurance products to today’s consumers. His leadership in identifying, developing, and implementing the recently launched John Hancock Vitality solution is an example of such focus.
As Director of Claims at Metromile, an innovative pay-per-mile insurance provider, Luke Harris is responsible for the management and oversight of Metromile’s claims operations. Luke has more than 12 years of experience in the insurance industry including 10 years working in various management positions at Progressive Insurance. Luke has extensive hands-on expertise as a claims professional and works daily at Metromile to deliver on one of Metromile’s core values, “create fiercely loyal customers”, while focusing on resolving claims as accurately and efficiently as possible. Luke received a Bachelor of Science in Business and Marketing from Baker University.
Dr. Paslaski has a PhD in Mathematics from Louisiana State University. He worked at Capital One for eight years where he started up their Analytics Testing Lab. For the last ten years Dr. Paslaski has been at Farmers Insurance where he led the Commercial R&D group until 2016. Currently he is focused on identifying opportunities to leveraging emerging technologies to drive innovation in Commercial Insurance.
Brian is the Vice President of Innovation Strategy at Mutual of Omaha, a new role designed to harness both internal and external innovation, building the skills necessary internally to think and act more innovatively, and fostering relationships with external FinTech/InsureTech companies. Previously, Poppe served as the VP of Enterprise Risk Management and served as a pricing/product development actuary for various product lines both at Mutual of Omaha and Lincoln Financial Group. He serves on the Board of Directors of the Global Insurance Accelerator, is a fellow of the Society of Actuaries, and is an alumnus of the University of Nebraska-Lincoln.
Adam Waldron is the CIO for Farm Bureau Insurance of Idaho. He is known as an innovative, collaborative, and team-oriented leader who delivers results with a mix of proven methods and novel approaches. He has a bias towards action and is passionate about building relationships that foster new opportunities. He is driven by curiosity and an intense desire for results and progress.
Adam previously worked in the healthcare industry leading transformation efforts as a healthcare executive, technology consultant, and professor for health information systems. He currently serves as board President for a large regional health center. Adam holds two Masters Degrees: Business Administration and Public Administration.
Sergio counts on seventeen years of experience in the financial sector, mainly in the insurance space. His main areas of expertise are business innovation, strategic planning, advanced customer management (strategic segmentation, loyalty programs, customer retention, sales campaigns and market analysis), efficiency and organizational and operational CRM. Sergio started developing his career in technological and strategic consulting with organizations such as IBM and Ernst & Young. He then joined MAPFRE -the sixth insurance group in Europe and market leader in Spain- in 2010. Sergio currently holds the Deputy Director for Corporate Innovation position.