IDC Sees Opportunity in Product-Service Systems

Manufacturers find themselves in an increasingly complex environment. The global nature of today’s business is marked by regional demand variability, supply uncertainties, and the incessant mandate to increase revenue while controlling costs. Product sales alone are not delivering the results that shareholders and leaders want, driving many manufacturers to turn to after-sales services for revenue and profit growth. Services are an underutilized opportunity area for many manufacturers, but that is starting to change.

The rise of connected products offers a prime opportunity for manufacturers to shift their traditional product-centric sales model to a model that delivers “outcomes” through a combination of products and services, also known as product-service systems.

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International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact- based decisions on technology purchases and business strategy.

More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world’s leading technology media, research, and events company.