Internet of Payments logo

 

Canary Wharf London, UK
21-23 November 2017

Agenda

Please find the Internet of Banking & Payments conference programme below

Focus Day: Tuesday 21st November 2017

9:10 – 9:40

OPENING KEYNOTE: What will the bank of 2025 look like?

Digital transformation is sweeping through the industry, challenger banks have established their presence, and the threat of retailers offering financial products has become a reality.

With the customer demanding more from their bank, how will the industry adapt? This opening plenary will consider:

  • Evolving with macro-economic shifts
  • An eye-ball towards regulations on the horizon
  • Evaluating the role of retailers and challengers: Friend, Foe or Partner?
  • Adapting to the needs of customers: Our bank in 2025
9:40 – 10:10

PANEL DISCUSSION: How can automation improve operational efficiency, retain customers and attract new business?

The combination of good vendor solutions and internal development means that you can now employ automation across both investment and retail arms of the business. A lot of the early work with automation was to try and reduce human error, but banks across the globe are now using automation to improve the customer journey.

This forward-looking panel will discuss:

  • What’s available? Knowing what processes could be automised in your organisation
  • Employing automation to improve customer service and onboarding
  • Cost-Saving: How automation will improve operational efficiency and subsequently reduce costs
  • New areas where automation could be utilised your organisation
10:10 – 10:30

Make innovation possible: Centralise your platforms and update your legacy systems

Given the age of disruption that we are now entering, banks must update their mainframe in order to support new innovations that increase revenue streams and improve operational efficiency. The question is: How do you update your legacy s when you have millions of customers that rely on a perfect service?

This strategic presentation will explore:

  • How do you stagger refurbishments to legacy systems? A timeline of updates
  • Regulation says Yes! Let’s centralise our platforms! But how?
  • Deploying new mainframe’s once rather than repeatedly: Allowing for future changes to systems
  • Disruption, a necessary evil? Or something that can be avoided?
10:30 – 11:00

Networking Break

11:00 – 11:30

Increase customer engagement and erase human error through robotics

Big banks in particular can save a lot of money by adopting robotics in their operations. Aside from reducing headcounts from as much as 10-1, robotics can be used to reduce human error through the use of machine learning.

Outside of operations, there is also a real opportunity to use robotics within retail branches. Bank of Tokyo Mitsubishi UFJ, have already introduced a robotic bank teller into its branches and more is certainly on the way.

This session will explore the case for implementing robotics on a mass scale by considering the following:

  • What happens if the robot fails?
  • What happens if the robot misinterprets a serious incident as normal?
  • Do robotic tellers install enough customer confidence?
11:30 – 11:50

Let’s get rid of the hassle: Using IoT for ID verification and onboarding

Currently, most incumbent banks are plagued by arduous KYC checks, which greatly slows the onboarding process down. Passport copies, certified address copies and other required I.D. all lead to a frustrated customer. This session will look at how the onboarding process can be updated to still achieve regulatory compliance while keeping customers happy:

  • How can IoT be used to verify ID?
  • Taking the first steps towards AI onboarding: Digital accounts and the future of ID checks
  • Following the Monzo example: KYC after onboarding
  • Can big banks effectively onboard in minutes?
11:50 – 12:20

Know more about your customer by deploying IoT in your branch

Banks have the opportunity to harness the potential of IoT within the branch. Footprint traffic monitoring means that banks can know a huge amount about both the customers walking in and the usefulness of the branch. The former can give you valuable information for KYC compliance but also customer preferences, profile and credit history. This forward- thinking presentation will show IoT can be deployed in the branch to learn more about your customers which allow for tailored financial products that grow revenue systems in addition to better direction and in-branch communication.

 12:20 – 13:20

 Lunch

13:20 – 13:50

The heart of Open Banking: Taking full advantage of PSD2 with effective data governance

PSD2 and Open Banking has forced banks to revisit the ways in which they think about data. Data governance in particular is going to be crucial for operational efficiency and generating new revenue streams. This presentation will look at how some of the leading financial institutions are making the most out of their data. Topics to be considered:

  • How much of your data should you move into the cloud?
  • Keeping the crown jewels close: Where should you house your server?
  • Understanding the liability of data and the new GDPR requirements
 13:50 – 14:20

Selfies may be cool, but are biometrics the future of verification and onboarding for your bank?

Banks have been one of the first industry’s to real embrace the selfie craze and it’s not just the new challengers who have taken to using the selfie service. HSBC are preparing a selfie authentication as part of their ID verification process for onboarding business customers.

This presentation will examine whether the broader topic of biometric recognition will become an integral part of ID verification and the onboarding experience. The success of current selfie projects will be analysed and in particular whether you can truly be safe using selfies.

 14:20 – 14:50

Networking Break

 14:50 – 15:50

Roundtables: How should banks adapt to the needs of their customers in a digital age?

The series of interactive roundtables will seek to analyse the following areas:

  • The future of the branch versus mobile apps
  • How can a bank utilise digital innovations to differentiate itself from its competitors?
  • What digital services are going to improve the customer journey? How should these be prioritised?
 15:50 – 16:20

Closing Keynote: Are Amazon, Apple and Facebook now the greatest threat to incumbent banks?

Friend or Foe? The constant question that is asked of challengers by the incumbent banks. The answer seems to be that while challengers may well be a threat to the traditional banks in future years, for the moment the level of customer means that it is something to be wary of rather than scared of. However, a new threat seems to be emerging: the big technology companies.

Facebook is already piloting the use of p2p payments through their Facebook chat and Amazon are expected to follow suit with financial services. Working in an vastly less regulated world, are technology companies now the biggest threat to the traditional banking industry?

16:20 – 16:30

Closing remarks from Chair

 16:30 

 End of Focus Day

Conference Day Two: Wednesday 22nd November 2017

9:10 – 9:40

OPENING KEYNOTE: A world where every device is a payment device

With 50 million connected devices expected by 2020, companies have been attempting to find commercial value out of the new trend. Data seemed to be the early winner. Beacons, for example, were able to provide in depth information about clients that had previously been arduous to collect. More recently there has been suggestion that utilising connected devices in the payments industry is a way to monetise the IoT.

This opening keynote will look at the following areas:

  • Are you IoT payment ready? Having the right infrastructure in place
  • How can IoT payments benefit your business?
  • Is a world of connected payment devices the future or a fad?
9:40 – 10:10

PANEL DISCUSSION: PSD2: An amazing opportunity, but for who?

PSD2 will fundamentally change the ways in which consumers will pay for items. For banks, it will open the door to a wave of competitors, require a lot of investment and has the potential to reduce revenue streams. However, Open Banking more broadly is a huge opportunity for the banking industry and if digital tools like IoT are utilised properly can lead to a frictionless customer experience.

This panel discussion will consider:

  • PSD2 as a catalyst for partnerships but who should you chose?
  • How can PSD2 reduce your costs?
  • AISPs and beyond: The new start-ups offering services in this space
  • Taking advantage of PSD2 and Open Banking: Hidden revenue streams
  • The next steps for PSD2: Who stands to benefit?
10:10 – 10:30

Gaining customer trust to enable a world of IoT payments

IoT payments are gearing towards a totally frictionless infrastructure on a ubiquitous level. However, in order to engage customers as part of the ecosystem it is important to establish trust in m2m payments. Issuers and merchants have to play a significant part in gaining customer trust – particularly against the backdrop of data sharing in an open banking environment.

This presentation will offer participants the opportunity to learn more about:

  • Identifying key consumer concerns: What makes consumers uneasy about IoT payments?
  • Lines of communication: Taking advantage of current communication channels to explain IoT payment solutions
  • What core messages do you need to communicate?
10:30 – 11:00

Networking Break

11:00 – 11:40

DUAL CASE STUDY: Utilising blockchain in FX and Retail Banking for secure transactions and operational efficiency

The principle of blockchain generated huge excitement throughout 2016, however, the lack of applicable case studies and loss of Goldman Sachs and Banco Santander from the R3 consortium have been unwelcome setbacks.

Looking beyond the superficial nature of existing blockchain discussions, two experts will each give a fifteen-minute case study on how they are utilising blockchain in the following areas:

  • Foreign Exchange: Utilising blockchain for executing and securing trades, while gaining shareholder confidence
  • Employing blockchain in retail banking: How a Tier 1 institution made use of blockchain in their retail business
11:40 – 12:00

Don’t be next! Create a robust defence against IoT payment cyber crime

The recent Tesco Bank saga goes to show that banks are still susceptible to cyber terrorism, which results in negative PR, regulatory scrutiny and ultimately loses you customers. However, the big bank collaborations in mid-2016, support from both the Bank of England and Wall Street and sophisticated vendor solutions have all contributed to a safer environment for banks to operate in.

With that said, IoT payment solutions by their very nature, create new gaps for cyber criminals to exploit. Attend this session to hear how to ensure security when deploying IoT payment solutions. Topics include:

  • Plugging old gaps: Where are current systems insufficient and what needs to be achieved before IoT payment solutions are deployed
  • Identifying areas of concern in your IoT payment ecosystem: Targeting of consumer data
  • The risk of a connected eco-system: Ensuring that you are partnering with companies who have robust cyber security systems
  • Understanding the vendor universe: Who offers the best solutions in this market for IoT payments security
12:00 – 12:30

 It’s not my fault! Attributing liability for payment disputes and errors to mitigate risk

Part of the attraction towards IoT payments is their safety. Consumers should feel safe in the knowledge that IoT will become the safest way to pay for both products and services. With that said, part of mitigating risk is understanding where liability falls. For IoT payments this may not be as clear cut as traditional payment methods, so it’s important to ensure that any ambiguity is erased before projects are implemented.

This presentation, will run through the payments eco-system and flag up areas of liability, in order for participants to understand their exposure to consumers and the broader industry.

 12:30 – 13:30

 Lunch

Stream A: Digital Engagement with Customers

Stream B: New Regulatory Requirements for the Payments and Banking Industry

13:30 – 14:00

CASE STUDY: Hellenic Bank PayBand

Wearable payments are starting to become a key differentiator in the fight to attract new customers. With a raft of pilots expected throughout 2017 this presentation will look at a particular success story: The Hellenic Bank PayBand.

Participants will be able to hear more about initial outlay, ROI, how the PayBand measured up against other mobile products in order to ascertain whether this type of wearable payment product would work for their own institution.

Understanding the GDPR, getting consent and informing your customers of data usage

Banks need to start planning and preparing for the GDPR now. This session will examine three particular aspects of the GDPR that are going to impact product managers, digital propositions and group strategy:

  • Consent: Getting explicit consent is a strict requirement of the GDPR and while some current practices may be sufficient they will need to be updated. How should this be achieved?
  • 72 Hours: Under the new regime you have 72 hours to inform stakeholders that their data has been compromised in the event of a data breach. How do you prepare for this eventuality? What messages need to be conveyed to restore calm and mitigate reputational damage?
  • What will the GDPR mean for digital innovations, particularly IoT moving forward?
 14:00 – 14:30

What does good design and user experience look like for IoT payments?

Having a frictionless customer experience is always the end goal for any UX designer. With IoT payments this should be easier than mobile or any other channel. However, with such a plethora of connected devices that could potentially become payment devices, how do you ensure functionality and ease of use? This presentation will look to uncover some of the mystery into how to create the best user experience that can become an integral USP for the organisation

Being KYC compliant in an era of digital transformation

KYC is by no means a new regulatory requirement, however as products and onboarding begin to evolve, the need to be KYC conscious becomes increasingly important. With that said, there is room to improve upon existing KYC practices. Knowing how to better integrate KYC checks into faster onboarding practices is going to be essential for the development of digital accounts.

This presentation will discuss some of the options available for banks who want to utilise new technologies like IoT to bolster their KYC checks for a smoother onboarding experience.

 14:30 – 15:00

One-to-one business meetings

Network with tech innovators that address your current priorities in these pre-arranged and mutually agreed meetings.

A valuable platform for educating yourself on the latest technology and making informed decisions for your IoT strategy.

WORKSHOP: How to achieve excellence in regulatory compliance and avoid reputational damage

Regular stress testing has shown the financial areas that banks need to plug, but with a consensus that the next financial crisis will be down to IT failure, regulators are starting to fix a firmer eye on the new risks that are emerging in this age of digital transformation.

This 45 minute interactive workshop will explore how digital and innovation departments can achieve excellence in regulatory compliance in the following areas:

  • Breaking down silos and working with the risk teamsto identify areas of concern
  • Identifying threats in your mobile apps
  • What does the regulator want to see from innovation and product teams?
  • Being proactive rather than reactive?
  • The impacts of not being thorough with regulation: Reputational damage
 15:00 – 15:30

 Networking Break

 15:30 – 16:30

START-UP SHOWCASE: Your chance to identify the next big thing

Start-up companies have an important role to play in driving disruptive innovation that will shape the future of payments. Take this opportunity to gain early insight into new technologies and potentially identify your next investment project.

A series of elevator pitches will inspire you with fresh thinking and keep you at the forefront of technological developments that could give you a competitive edge.

16:30 – 17:00

CLOSING KEYNOTE: Making the most of the API opportunity

Building, managing and distributing API’s has now become a priority for banks across the globe. The ability of API’s to transform Kiosks, smart ATM’s and mobile apps have significantly changed the game when it comes to customer-centricity. Learning from some of the internet giants including Amazon and Google means that you can re-imaging retail and corporate banking to keep in touch with new challengers and ultimately integrate API’s into core banking systems.

This session will uncover how banks can make the most of the API opportunity by doing the following:

  • The building blocks: Getting the necessary fundamentals right
  • Managing your API’s and multi-usages
 17:00 – 17:15

 Closing remarks from Chair

Conference Day Three: Thursday 23rd November 2017

9:10 – 9:40

OPENING KEYNOTE: Leveraging predictive analytics for effective customer insight

Predictive analytics, has the opportunity for both cross-sell and upsell. By modelling such data in conjunction with validation and business input can vastly improve both operational efficiency and customer engagement.

This presentation will look at how predictive analytics will help improve your business through:

  • Insight
  • Cost-saving
  • Streamlining of operations
9:40 – 10:00

Pinpointing the advantages of mobilising the cloud for data storage

The advancements in ‘cloud’ technologies have provided a real option for companies looking at migrating their data into safe and easy-to-access storage which crucially does not derogate. This presentation will examine how the cloud can be utilised for the following:

  • Using the cloud as an engagement mechanism
  • Classification of data through the cloud
  • Adopting cloud mobility to get customers and employees up to speed and educated
  • Private versus public cloud considerations
  • Understanding migration services available to your institution
10:00 – 10:30

Who’s Paying? Ensuring identity of parties through the use of tokenisation

Much has been speculated about how strong and effective tokenisation management can potentially eradicate identity theft. With billions of pounds still being lost to identity theft in the UK alone, tokenisation can appear a very attractive prospect.

This presentation will look at:

  • How tokenisation can be utilised to protect consumers
  • The interoperability opportunities with tokenisation
  • Choosing the right payment provider
10:30 – 11:00

Networking Break

11:00 – 11:30

This is taking too long: Getting certification for IoT Payments

The problem: Certification procedures aren’t keeping pace with innovation. It takes on average 9 months to  roll out an IoT solution versus up to 12 months for certification. It’s therefore clear that payment solutions can become obsolete at the time of implementation leading to a wasted investment.

Attend this presentation to hear:

  • How market leading vendors are adapting the certification process in line with the speed of a constantly shifting industry.
  • Managing IoT roll out versus actual time to market
  • Clarifying which internal stakeholders you need for a swift approval process
11:30 – 11:50

PANEL DISCUSSION: How can consumers stay in control of payments via multiple devices?

The connected world can provide many upsides for consumers however do we truly understand just how comfortable consumers actually feel about their fridge paying for their groceries without any input from them? With so many everyday appliances being readied for commerce, how will consumers stay in control of daily payments?

This panel will deliberate innovative ways to keep consumers in control of their payments across multiple devices in order to facilitate a smooth transition into IoT payments.

 11:50 – 12:50

ROUNDTABLE DISCUSSION: Exploring what consumers truly want from their IoT payment solution

This series of roundtables looks at how to best deploy IoT payment solutions by putting the customer first. During the one hour session, you will the opportunity for peer-to-peer learning on the following three topics:

  • The role of physical locations: Do customers prefer IoT in the branch or a person to speak to?
  • Frictionless versus staying in control: Where should the emphasis lie?
  • Are we too over reliant on mobile payments?
12:50 – 13:50

Networking Lunch

13:50 – 14:20

Capitalising on innovative business models: Subscription services and beyond

Ridesharing companies like Uber have set the bar with innovative business models. However the current model is still overly reliant on mobile payments. The next step for Uber, Lyft, Addison Lee and the like is to take advantage of smarter pay. This presentation will look at how one ridesharing company is preparing to employ innovative new subscription services that utilise IoT payments.

14:20 – 14:40

IoT paid for my parking: A marketing gimmick or the future of seamless transactions?

Going forward, we can surely expect to see more partnerships like Honda and Visa’s Digital Wallet, in order to harness the power of the connected car as a payment device.  This presentation will look at one example of how IoT payments are being utilised in the connected car – parking. But is this for you? Join this presentation to hear more about the technology and costs involved that enable connected cars to pay for parking.

14:40 – 15:10

IoT for IoT’s sake? A paying pizza box – a step to far?!

The future of buying a pizza may be about to change. We have moved away from paying with cash, moved away from plugging card details into a desktop and are now paying for pizza using apps and our digital wallets. The next shift will be a connected pizza box that pays for food. In this forward-thinking presentation Pizza Hut will discuss a pilot study with a connected pizza box which also acts as a payment device.  Particular attention will be given to, installing customer trust, data sharing and marketing the box as a unique USP over competitors.

15:10 – 15:40

 Networking Break

15:40 – 16:10

PANEL DISCUSSION: Are IoT payments going to make you money?

No matter what company you belong to, if you are preparing to implement an IoT payment solution, two questions will always be asked: How much will this cost us? What’s in it for us? This panel will discuss the following points:

  • Ways of reducing early initial costs: Choosing the right vendor and getting the product out in a timely fashion
  • Effective marketing to ensure consumers are aware of the IoT payment solution
  • Asking the right questions: What problem is your payments solution solving? Do consumers actually want the problem solved?
  • Getting a return: Examples of solutions that have made notable returns
16:10 – 16:40

Closing Keynote: Is the future for bricks and mortar the Amazon Go model?

The emergence of both online and mobile shopping has created a considerable threat to the traditional bricks and mortar store. Amazon Go’s unique use of IoT payments has revolutionised the payment process for shoppers, negating the need to queue up at tills. In this closing keynote we will be considering the value of employing IoT payment solutions in traditional bricks and mortar stores in order to establish whether Amazon Go is going to be a model for the future.

16:40 – 16:45

Closing remarks from Chair

16:45

End of Conference