Internet of Payments logo


Canary Wharf London, UK
21-23 November 2017


Please find the Internet of Banking & Payments conference programme below

Focus Day: Tuesday 21st November 2017


9:10 – 9:40

OPENING KEYNOTE: What will the bank of 2025 look like?

  • Evolving with macro-economic shifts
  • An eye-ball towards regulations on the horizon
  • Evaluating the role of retailers and challengers: Friend, Foe or Partner?
  • Adapting to the needs of customers: Our bank in 2025

9:40 – 10:10

PANEL DISCUSSION: How can automation improve operational efficiency, retain customers and attract new business?

  • What’s available? Knowing what processes could be automised in your organisation
  • Employing automation to improve customer service and onboarding
  • Cost-Saving: How automation will improve operational efficiency and subsequently reduce costs
  • New areas where automation could be utilised your organisation

10:10 – 10:30

Make innovation possible: Centralise your platforms and update your legacy systems

  • How do you stagger refurbishments to legacy systems? A timeline of updates
  • Regulation says Yes! Let’s centralise our platforms! But how?
  • Deploying new mainframe’s once rather than repeatedly: Allowing for future changes to systems
  • Disruption, a necessary evil? Or something that can be avoided?
10:30 – 11:00

Networking Break


11:00 – 11:30

Increase customer engagement and erase human error through robotics

  • What happens if the robot fails?
  • What happens if the robot misinterprets a serious incident as normal?
  • Do robotic tellers install enough customer confidence?

11:30 – 11:50

Let’s get rid of the hassle: Using IoT for ID verification and onboarding

  • How can IoT be used to verify ID?
  • Taking the first steps towards AI onboarding: Digital accounts and the future of ID checks
  • Following the Monzo example: KYC after onboarding
  • Can big banks effectively onboard in minutes?

11:50 – 12:20

Know more about your customer by deploying IoT in your branch

Banks have the opportunity to harness the potential of IoT within the branch. Footprint traffic monitoring means that banks can know a huge amount about both the customers walking in and the usefulness of the branch. The former can give you valuable information for KYC compliance but also customer preferences, profile and credit history. This forward- thinking presentation will show IoT can be deployed in the branch to learn more about your customers which allow for tailored financial products that grow revenue systems in addition to better direction and in-branch communication.

 12:20 – 13:20



13:20 – 13:50

The heart of Open Banking: Taking full advantage of PSD2 with effective data governance

  • How much of your data should you move into the cloud?
  • Keeping the crown jewels close: Where should you house your server?
  • Understanding the liability of data and the new GDPR requirements

13:50 – 14:20

Selfies may be cool, but are biometrics the future of verification and onboarding for your bank?

Banks have been one of the first industry’s to real embrace the selfie craze and it’s not just the new challengers who have taken to using the selfie service. HSBC are preparing a selfie authentication as part of their ID verification process for onboarding business customers.

This presentation will examine whether the broader topic of biometric recognition will become an integral part of ID verification and the onboarding experience. The success of current selfie projects will be analysed and in particular whether you can truly be safe using selfies.

14:20 – 14:50

Networking Break


14:50 – 15:50

Roundtables: How should banks adapt to the needs of their customers in a digital age?

The series of interactive roundtables will seek to analyse the following areas:

  • The future of the branch versus mobile apps
  • How can a bank utilise digital innovations to differentiate itself from its competitors?
  • What digital services are going to improve the customer journey? How should these be prioritised?

15:50 – 16:20

Closing Keynote: Are Amazon, Apple and Facebook now the greatest threat to incumbent banks?

Friend or Foe? The constant question that is asked of challengers by the incumbent banks. The answer seems to be that while challengers may well be a threat to the traditional banks in future years, for the moment the level of customer means that it is something to be wary of rather than scared of. However, a new threat seems to be emerging: the big technology companies.

Facebook is already piloting the use of p2p payments through their Facebook chat and Amazon are expected to follow suit with financial services. Working in an vastly less regulated world, are technology companies now the biggest threat to the traditional banking industry?

16:20 – 16:30

Closing remarks from Chair


End of Focus Day

Conference Day Two: Wednesday 22nd November 2017


 9:00 –  9:30

OPENING KEYNOTE: A world where every device is a payment device

  • Are you IoT payment ready? Having the right infrastructure in place
  • How can IoT payments benefit your business?
  • Is a world of connected payment devices the future or a fad?

 9:30 – 10:00

PANEL DISCUSSION: PSD2: An amazing opportunity, but for who?

  • PSD2 as a catalyst for partnerships but who should you chose?
  • How can PSD2 reduce your costs?
  • AISPs and beyond: The new start-ups offering services in this space
  • Taking advantage of PSD2 and Open Banking: Hidden revenue streams
  • The next steps for PSD2: Who stands to benefit?

10:00 – 10:30

Don’t be next! Create a robust defence against IoT payment cyber crime

  • Plugging old gaps: Where are current systems insufficient and what needs to be achieved before IoT payment solutions are deployed
  • Identifying areas of concern in your IoT payment ecosystem: Targeting of consumer data
  • The risk of a connected eco-system: Ensuring that you are partnering with companies who have robust cyber security systems
  • Understanding the vendor universe: Who offers the best solutions in this market for IoT payments security
10:30 – 11:00

Networking Break


11:00 – 11:30

Who’s Paying? Ensuring identity of parties through tokenisation

  • How tokenisation can be utilised to protect consumers?
  • The interoperability opportunities with tokenisation
  • Choosing the right payment provider

11:30 – 12:00

It’s not my fault! Attributing liability for payment disputes and errors to mitigate risk

  • Why has liability become a huge issue for IoT payments?
  • IoT payments versus traditional payment methods
  • Erasing ambiguity pre-implementation
  • Understand the full eco-system of payments to understand where liability falls

12:00 – 12:30

This is taking too long: Getting certification for IoT Payments

  • How market leading vendors are adapting the certification process in line with the speed of a constantly shifting industry.
  • Managing IoT roll out versus actual time to market
  • Clarifying which internal stakeholders you need for a swift approval process
 12:30 – 13:30

Networking Lunch

Stream A: Do we have a data problem?

Stream B: New Regulatory Requirements for the Payments and Banking Industry



13:30 – 14:00

CASE STUDY: Hellenic Bank PayBand

Predictive analytics, has the opportunity for both cross-sell and upsell. By modelling such data in conjunction with validation and business input can vastly improve both operational efficiency and customer engagement.

This presentation will look at how predictive analytics will help improve your business through:

  • Insight
  • Cost-saving
  • Streamlining of operations

Understanding the GDPR, getting consent and informing your customers of data usage

  • Consent: Getting explicit consent is a strict requirement of the GDPR and while some current practices may be sufficient they will need to be updated. How should this be achieved?
  • 72 Hours: Under the new regime you have 72 hours to inform stakeholders that their data has been compromised in the event of a data breach. How do you prepare for this eventuality? What messages need to be conveyed to restore calm and mitigate reputational damage?
  • What will the GDPR mean for digital innovations, particularly IoT moving forward?


14:00 – 14:30

Pinpointing the advantages of mobilising the cloud for data storage

  • Using the cloud as an engagement mechanism
  • Classification of data through the cloud
  • Adopting cloud mobility to get customers and employees up to speed and educated
  • Private versus public cloud considerations
  • Understanding migration services available to your institution

Being KYC compliant in an era of digital transformation

KYC is by no means a new regulatory requirement, however as products and onboarding begin to evolve, the need to be KYC conscious becomes increasingly important. With that said, there is room to improve upon existing KYC practices. Knowing how to better integrate KYC checks into faster onboarding practices is going to be essential for the development of digital accounts.

This presentation will discuss some of the options available for banks who want to utilise new technologies like IoT to bolster their KYC checks for a smoother onboarding experience.




14:30 – 15:00

One-to-one business meetings

Network with tech innovators that address your current priorities in these pre-arranged and mutually agreed meetings.

A valuable platform for educating yourself on the latest technology and making informed decisions for your IoT strategy.

WORKSHOP: How to achieve excellence in regulatory compliance and avoid reputational damage

Regular stress testing has shown the financial areas that banks need to plug, but with a consensus that the next financial crisis will be down to IT failure, regulators are starting to fix a firmer eye on the new risks that are emerging in this age of digital transformation.

This 45 minute interactive workshop will explore how digital and innovation departments can achieve excellence in regulatory compliance in the following areas:

  • Breaking down silos and working with the risk teams to identify areas of concern
  • Identifying threats in your mobile apps
  • What does the regulator want to see from innovation and product teams?
  • Being proactive rather than reactive?
  • The impacts of not being thorough with regulation: Reputational damage
15:00 – 15:30

 Networking Break


15:30 – 16:30

START-UP SHOWCASE: Your chance to identify the next big thing

Start-up companies have an important role to play in driving disruptive innovation that will shape the future of payments. Take this opportunity to gain early insight into new technologies and potentially identify your next investment project.

A series of elevator pitches will inspire you with fresh thinking and keep you at the forefront of technological developments that could give you a competitive edge.


16:30 – 17:00

Capitalising on innovative business models: Subscription services with IoT at their core

  • Uber: A successful model yes, but is it too over-reliant on mobile payments?
  • Taking advantage of smarter pay for ridesharing companies
  • What will the future of taxi’s and ridesharing look like under IoT payments
 17:00 – 17:15

 Closing remarks from Chair

Conference Day Three: Thursday 23rd November 2017


9:00 –9:30

The internet of Payments: Technological advances in 2018

  • A world of convenience for the consumer?
  • What’s new for 2018: Sensors, machine learning and IoT advances
  • Chipping away at the iceberg: Small innovations that are making a huge difference

9:30 -10:00

IoT paid for my parking: A marketing gimmick or the future of seamless transactions

  • Current partnerships in the connected car space: Honda and Visa, more to come?
  • Technologies assessed: The digital wallet and beyond
  • A premium service for a premium car? Which Automobile manufacturers are currently dabbling in IoT parking
  • Mapping ROI for embedding payment services into the connected car

10:00 – 10:30

Partnering with other industries to fulfil the ecosystem: The petrol case study

  • Paying for petrol without getting out of the car: The IoT technology
  • Reviewing customer feedback: Is this convenient of scary?
  • Collaborations between petrochemical retailers and connected car manufacturers: The difficulties and simplicities
10:30 – 11:00

Networking Break


11:00 – 11:30

IoT for IoT’s sake? A paying pizza box – a step to far?!

  • From apps to a connected pizza box: Revolutionising the Internet of Commerce
  • Data sharing between F+B and smart home device manufacturers: How is this going to work?
  • Marketing the connected pizza box as a USP in an extremely competitive market place
  • Other initiatives between pizza companies and payment companies

11:30 – 12:00

Making your smart home pay

  • Smart payments and smart appliances: Coffee Machines, Fridges and more
  • What are the risks with turning your home into a payment centre?
  • Convenience and necessity versus the attractive and overprised

12:00 – 12:30

Gaining customer trust to enable a world of IoT payments

  • Identifying key consumer concerns: What makes consumers uneasy about IoT payments?
  • Lines of communication: Taking advantage of current communication channels to explain IoT payment solutions
  • What core messages do you need to communicate?
12:30 – 13:30

Networking Lunch


13:30 – 14:30

ROUNDTABLE DISCUSSION: Exploring what consumers truly want from their IoT payment solution

This series of roundtables looks at how to best deploy IoT payment solutions by putting the customer first. During the one hour session, you will the opportunity for peer-to-peer learning on the following three topics:

  • The role of physical locations: Do customers prefer IoT in the branch or a person to speak to?
  • Frictionless versus staying in control: Where should the emphasis lie?
  • Are we over reliant on mobile payments?
14:30 – 15:00

Networking Break


15:00 – 15:30

An actual use case for blockchain: Asset tracking and payments

  • Moving beyond bitcoin and crypto-currencies as ‘the’ use case for blockchain
  • Asset tracking 101: How does it work with blockchain?
  • Adding the payments element to blockchain asset tracking
  • Use cases and pilots currently being conducted

15:30 – 16:00

Closing Keynote: Is the future for bricks and mortar the Amazon Go model?

The emergence of both online and mobile shopping has created a considerable threat to the traditional bricks and mortar store. Amazon Go’s unique use of IoT payments has revolutionised the payment process for shoppers, negating the need to queue up at tills. In this closing keynote we will be considering the value of employing IoT payment solutions in traditional bricks and mortar stores in order to establish whether Amazon Go is going to be a model for the future.


Closing remarks from Chair